COVID-19 update, 21 March 2022

We recognize the sheer scale of what has been going on around the world and the fear that many people have during these uncertain times. Victoria has been through a particularly tough time, but with extremely high vaccination rates and the good uptake of booster doses, the Premier of Victoria, Hon. Daniel Andrews has announced an easing of restrictions across Victoria. We continue to closely monitor the changing situation, with the safety and well being of our guests and staff being of utmost importance.

Booking cancellations and date changes 

We understand that things are continually changing, so to enable you to continue to make future holiday plans with a sense of certainty and security, our booking policy includes the following clause: *COVID19 – Flexible booking policy as of November 2020: Due to the current uncertainty with travel, refunds or free date changes will be able to be made on any bookings where you are unable to travel due to mandatory restrictions or sickness related to COVID19. Please refer to our website for our complete booking policy.

Masks – Face masks are no longer required indoors or outdoors, except for in particular settings such as hospitals, doctors’ surgeries, or other healthcare settings. At Genesta House, this means that face masks are not mandatory.

QR Codes – are no longer required.

Vaccination status – proof of vaccination is not mandatory in the accommodation setting. This means that proof of vaccination is not required at Genesta House, although we welcome our guests to share their status with our staff upon arrival. All staff at Genesta House are fully vaccinated against Covid-19.

Travel restrictions – there are currently no travel restrictions within Victoria.
Please stay up to date with travel restrictions and your responsibilities by visiting the official Vic Government COVID website. Do not rely only on the information we have provided here.

Ensuring your health and safety when you stay on Phillip Island is a long way from busy streets and crowded train stations. We have a special type of luxury here, fresh clean air, wide open spaces and plenty of distance between us. When you stay with us you are not staying in a large hotel, close to many other people. Your suite is fully self contained and completely yours.

We are a Quality Tourism Accredited Business and have completed the documentation and procedures required to achieve COVID-19 Clean Practicing Business Accreditation within the Quality Tourism Framework.

Our Guest Services staff are well trained and have a high level of attention to cleanliness and you can be assured that, as always, your suite will be cleaned to our highest standards. Our suites have undergone a full and extensive “top to bottom spring cleaning”. These cleans are being continued to be carried out on a routine and regular basis. We are also providing further sanitary precautions in line with the current health recommendations. These include:

  • a bottle of hand sanitizer in your room for your use
  • after cleaning, all high touch areas are sprayed with sanitizer including light switches, door handles, taps, remote controls
  • scheduling extra cleaning time to ensure there is plenty of time for our staff to carry out thorough cleaning between 
  • frequently hand washing, wearing gloves and following social distancing protocols. 
  • Staff wellness checks daily. Staff are not permitted to work if they are unwell.
  • A comprehensive Covid-Safe Plan for Genesta House is available in Reception.

     

We ask that you take responsibility for your own wellbeing and show care for others, by communicating with us if you or those you live with have been unwell or you have been in contact with any confirmed cases before travelling to Phillip Island and before your arrival at our property. 

When you visit our region, we ask that you make every effort to comply with social distancing. We also encourage you to download the COVID-Safe App. Please continue to make sensible choices and informed decisions and follow the advice of government and current official health recommendations. For more information please visit Vic Government for current updates.