Booking and cancellations policy

Please click here to read our latest COVID-19 UPDATE

All services booked through Genesta House are subject to the following policies which will be enforced in all circumstances. You will be required to provide credit card details as security.

As a very small boutique accommodation business, late cancellations often result in an empty suite which has a significant impact on our business. The booking and cancellation policies stated here, will apply in all situations

Booking terms

  • The quickest and easiest way to book your stay with us is by booking direct online via our secure online booking system You will get instant confirmation and best available rates, as well as Special Offers and Packages. Online bookings require credit card details to be provided at the time of booking. We accept Mastercard and Visa. 
  • Alternatively, you can make a booking over the phone by calling Genesta House Reservations. Phone 0412 032 173 (from overseas dial +61 412 032 173) or request a call back here and we will call you. Payment vua phone bookings can be made by credit card or direct bank transfer.
  • Due to the current uncertainty with Covid-19 restrictions in Australia, payment will be debited 24 hours to arrival.  
  • Check in 2 – 6 pm
  • Check out 10am
  • Early check in or late departure must be pre-arranged with and confirmed by the Manager in writing, and is subject to availability.

     

COVID-19 – Flexible booking & cancellation policy

  • Due to the current uncertainty with travel, date changes and fully refunded cancellations will be able to be made on any bookings where you are unable to travel due to mandatory travel restrictions or sickness related to Coronavirus. Evidence will be required. 


Cancellations

  • Cancellations notified more than 14 days prior to arrival date will be entitled to a full refund of money. There is no cancellation fee.
  • Cancellations notified less than 14 days prior to arrival date will forfeit the full amount paid. This will incur a $50 cancellation fee. 
  • “No shows” – if you do not arrive and/or stay for the entire number of nights that have been booked no refund will be given.


Date changes

  • Any date changes must be made more than 14 days prior to arrival date.


Children

  • It is our aim to provide a peaceful escape for couples, looking to spend time out together to relax and recharge. Genesta House is not a family holiday destination.
  • Babies and children under 10 years of age cannot be accommodated.
  • By special request, before proceeding with a booking, children 9 years and younger may be accommodated, only at the discretion of the Manager. You must contact us directly to discuss this prior to proceeding with a booking.
  • Children 4 years and older at the time of stay are charged @ full adult per night rate.
  • Visitors of paying guests are strictly not permitted to bring their children on site without permission from the Manager.


Pets

  • Guests are strictly NOT permitted to bring their pets to stay inside the accommodation or anywhere on the grounds.

Excess cleaning and damages

  • Smoking – permitted outdoors only. A min cleaning surcharge of $50 will apply if guests smoke inside.
  • We require you to show respect and care for our property. It is the guests’ responsibility on departure to leave the accommodation tidy and in a respectable condition. If extra cleaning is necessary a minimum charge of $50 will apply.
  • While we understand that accidents can happen, guests must notify Management of such incidents prior to their departure. No damage is to be done to the house or its contents beyond what may be considered as normal wear. Any breakages or damages to goods and property not caused by normal wear and tear, lost or damaged remote controls or lost keys will incur charges, and will be charged to your credit card as necessary. This includes linen & towels. 


Late departure

  • Due to our high occupancy, departure is strictly by 10am to allow adequate time to prepare for incoming guests. If our guest services staff are kept waiting due to late departure (where a late check-out has not been pre-arranged) a charge of $50 per hour may apply.
  • Early check-in / late check-out can be requested prior to arrival and is subject to availability.

  • Genesta House is a private property. The use of the accommodation is for the number of booked and paying guests only.
  • There are no roll-away beds/sofa beds available in any of the suites.


Extra occupancy

  • Genesta House is a private property. The use of the accommodation is for the number of booked and paying guests only.
  • There are no roll-away beds/sofa beds available in any of the suites.


Group bookings, weddings, parties, events

  • Genesta House is a privately owned property. When an accommodation booking is made, the use of the accommodation and grounds is for the number of booked and paying guests only.
  • Permission for the use of the property for wedding groups, family groups or friends groups must be requested and granted by Management, prior to making the accommodation booking.
  • Management reserves the right to determine the appropriate use of the grounds and to request all persons abide by the conditions set out.
  • Wedding photos and bridal party preparation: If you wish to use the property for wedding photos, and/or a place for the bridal party and other persons to get ready before the ceremony, all three suites must be booked by the bridal couple/wedding group. A minimum 2 night stay is required.

Upon your booking you are accepting our Booking & Cancellation Policies. The guest who books the accommodation facility is responsible for payment of any damages incurred by accompanying guest.