Frequently Asked Questions

Yes, you can, but you need to give us at least 14 days notice. Please proceed to our cancellation and booking policies page for full terms and conditions in regards to date changes.

Please proceed to our cancellation and booking policies page for our full cancellation policy, terms and conditions. We strongly advise you to take travel insurance to provide protection against unforeseen events and cancellation of travel.

No, a deposit is not required. Full payment will be required 14 days prior to arrival. Please proceed to our booking polices page for more information.

Yes, we have last minute rates available, plus we release other seasonal specials. We also have a range of packages available which offer great value together with extra indulgences.

It’s always best to book directly with us. You can book via our website to get instant confirmation or send us an email or phone us direct on 0417 848 977. If you need help with your booking or need to change anything, it is much easier dealing with us directly rather than having to go through another company. Also, if you are a returning guest, you can also take advantage of our special repeat guest bonuses when booking direct. We also have seasonal packages and special deals which are only available direct and not available to travel agents and other online booking sites.

You sure can! Please proceed to our gift voucher page for all the details. You can place an order for a gift voucher online and receive the voucher via email. Easy done!

Arrival is from 2pm onwards. There is onsite reception. You will receive an email 24 hours prior to your arrival with parking details. We live onsite, so can provide assistance during your stay if required.  

Yes, depending on outgoing guests on the day of your arrival, an early check-in may be possible. Please contact us on to request this prior to your arrival or simply add this extra when making you online booking.

Free parking is available on the street directly outside the property. There is access to an  Electric Car Station within an easy 5 minute walk to Genesta House.

Departure is by 10am. Late departure can be requested and is subject to availability. Please contact us prior to your arrival to arrange this, or simply add this extra when making you online booking.

Laundry facilities, including an iron and ironing board are available by arrangement with Management. 

Yes, each of the suites are connected to the NBN (National Broadband Network) Telstra is the service provider with unlimited free Wi-fi.

Just your personal items.  All linen and towels are supplied as well as luxury Savoir Faire toiletries. Generous breakfast provisions for each morning are provided in your suite or cottage for self-preparation breakfasts.

No, there is no restaurant onsite as Genesta House is conveniently located within metres of many restaurants and cafes. The suites have simple kitchenettes for preparing light snacks and breakfast. For in-room dining, we can provide gourmet regional food platters.

Yes! We are centrally located in Cowes, just a short drive to both the  Phillip Island Winery and Purple Hen Winery.

Yes indeed. Cowes Main Beach and the magnificent Silverleaves Beach are a short 100m walk from Genesta House. Thompson Avenue is the main street of Cowes, and is only a short 5 minute walk (3 street blocks) from Genesta House, along the picturesque beachside esplanade.

Please proceed to Plan Your Trip section of our website for lots of useful information about transport, maps and directions.

The main difference is in the furnishings and colour palette. Each suite has it’s own private internal and outdoor facilities – there is no sharing of any facilities. The suites have queen beds, kitchenettes & dining area. The Fernery is slightly larger in size, and for this reason, we would recommend this for a longer stay. The best way to decide is to have a look at our gallery. This gives you a real life walk through and shows you exactly what each are like inside and outside. Learn more about our Facilities & Inclusions

Yes, all look directly over the garden via their won verandah space. To get a real life view of the location and setting of each of the buildings, please have a look at our gallery.

No. Our accommodation cannot house pets of any kind.